Troubleshooting
Common issues and solutions for Listee web application.
Common Issues
Login Problems
- Verify your email address is correct
- Ensure your password is entered correctly
- Check if you've verified your email account
- Try the password reset if needed
- Clear your browser cache
- Contact support if issues persist
Page Updates
- Changes made by other users require a page refresh to be visible
- Refresh your browser page to see the latest updates
- Check your internet connection if updates aren't appearing
- Try logging out and back in if problems persist
Browser Issues
- Ensure you're using a modern web browser
- Clear your browser cache
- Try using a different browser
- Disable browser extensions that might interfere
Error Messages
If you encounter an error while using Listee:
- Note down what you were trying to do
- Take a screenshot of the error if possible
- Try the action again after refreshing the page
- Contact support if the issue persists
Common scenarios that might cause errors:
- Network connectivity issues
- Session timeout
- Invalid input
- Server maintenance
Getting Help
The fastest way to get help is to email our support team:
- Send an email to listee@gen-ltd.jp
- Include in your email:
- Your registered email address
- Description of the issue
- Steps to reproduce the problem
- Screenshots (if applicable)
- Error messages (if any)
- Our team will respond as quickly as possible
For general questions, check our Help Center first, as your question might already be answered in our documentation.